Refund Policy

Effective Date: 01/01/2025

1. Overview

Ascendance Apex is committed to delivering high-quality digital marketing services to our clients. Due to the nature of our work, which involves the investment of time, resources, and expertise, we maintain a non-refundable policy on all services provided.

2. Non-Refundable Services

All fees for services, including but not limited to:

• Search Engine Optimization (SEO)
• Pay-Per-Click (PPC) Advertising
• Content Creation
• Website Design and Development
• Social Media Management

are non-refundable. Once a payment is made, it is final.

3. Exceptions

We understand that exceptional circumstances may arise. Refunds may be considered under the following conditions:

• Service Non-Performance: If Ascendance Apex fails to deliver the agreed-upon services within the specified timeframe, a partial refund may be issued upon thorough review.
• Duplicate Payment: In the event of accidental duplicate payments, a refund for the extra transaction will be processed.

All refund requests must be submitted in writing within [X days] of the payment date. Requests should be sent to [insert contact email].

4. Chargebacks

To protect against fraudulent chargebacks:

• Comprehensive Contracts: Detailed agreements outlining the scope of work, deliverables, timelines, and payment terms will be established and signed before the commencement of any project.
• Clear Communication: Regular updates and open channels of communication will be maintained to ensure client satisfaction.
• Documentation: Thorough records of all work performed, including reports, analytics, and communications, will be kept.

Initiating a chargeback without contacting us to resolve any issues may be considered a breach of contract, and we reserve the right to pursue legal action to recover funds and associated costs.

5. Contact Us

For questions or concerns regarding our Refund Policy, please contact us at:

Ascendance Apex
Email: info AT ascendanceapex DOT com
Address: Alpine CA, 91901